Refund policy
Returns & Refunds
Please read before ordering: return shipping is paid by the customer. Plainsight Press does not provide free return labels or prepaid postage.
We want you to be happy with what you ordered. If something is not right, here is exactly how it works, in plain terms.
At a glance
| Return window | 30 days from the date you receive your order |
| Who pays return shipping | The customer |
| Restocking fee | None |
| Damaged or incorrect on arrival | Reported within 48 hours, resolved at our cost |
| Refund method | Back to your original payment method |
| Refund timing | Within 7 business days of your return being received and inspected |
| Start a return | Email hello@plainsightpress.co |
1. Your return window
You have 30 days from the date your order is delivered to request a return.
Requests made after day 30 cannot be accepted.
2. Condition of returned books
Read the book. That is what it is for. To be accepted for a refund, a returned book must come back in resalable condition, which means:
- No writing, highlighting or annotation anywhere in the book.
- No folded, torn or removed pages.
- No damage to the cover or spine beyond the light handling that comes with reading it once.
- No water damage, staining or odour.
- Complete. Any inserts or printed materials supplied with the book must be included.
- Securely packed for transit. Please pack the book so it arrives back undamaged. Books that arrive back damaged because of poor packing cannot be refunded in full.
Important: do not write on or tape over the book itself. Place it inside a padded envelope or a separate outer box.
3. Damaged or incorrect items
If your order arrives damaged, or is not the title you ordered, this is on us and it will not cost you anything.
Contact us within 48 hours of delivery at hello@plainsightpress.co and include:
- Your order number
- Clear photographs of the book showing the damage
- A photograph of the outer packaging, if that was damaged too
- A short description of the problem
We will review and respond within 3 business days, and resolve the case within 7 business days of receiving your photographs. Depending on the situation we will send a replacement, issue a full refund, or arrange a return at our expense.
Claims made more than 48 hours after delivery may be treated as a standard return under Section 2.
4. How to start a return
Email hello@plainsightpress.co with the subject line Return Request – [your order number].
Include the following:
- Your order number
- Your full name
- The title or titles you wish to return
- Your reason for the return
- Photographs, if the book arrived damaged
- Your return address
We will reply with a return authorisation and the correct return address.
Do not send anything back before you receive that address from us. Packages returned to the sender address on the parcel, or sent without authorisation, cannot be tracked, received or refunded.
5. Return shipping costs
You are responsible for the cost of returning a book to us, unless it arrived damaged or was the wrong title.
- We do not issue prepaid return labels.
- We recommend a tracked service. Until your return reaches us, it is your responsibility, and we cannot refund a parcel that is lost in transit without proof of delivery.
- Original shipping costs are not refunded on standard returns.
- Any customs duties, taxes or brokerage fees on a return are the customer's responsibility.
6. Refunds
Once your return arrives, we inspect it and email you the outcome.
- Approved refunds are issued within 7 business days of inspection, to the original payment method.
- Your bank or card issuer may take a further 5 to 10 business days to show the funds.
- We do not charge a restocking fee.
- If a return does not meet the conditions in Section 2, we will contact you before making any deduction and give you the option to have the book shipped back to you at your cost.
- On multi-copy orders, returning part of an order may remove the bundle discount from the copies you keep. Any adjustment is applied to the refund and explained before it is issued.
7. Items we cannot accept back
- Books returned after the 30-day window
- Books with writing, highlighting, folded pages or damage to the cover or spine
- Books returned incomplete or without any inserts supplied with them
- Clearance or final-sale items, where marked as such on the product page
- Gift cards
8. Cancelling or changing an order
- If your order has not yet been dispatched, email us and we will cancel or amend it at no charge.
- Once an order has been dispatched, we cannot recall or reroute it. You may still return it under this policy once it arrives.
To change a delivery address, contact us as soon as possible. Address changes cannot be made after dispatch.
9. Gift orders
If a book was bought as a gift, the 30-day window still runs from the date the order was delivered, not the date it was given. If you expect a delay between the two, email us before the window closes and we will note it on the order.
Refunds on gift orders are issued to the original payment method, which means they go back to the person who placed the order.
10. EU and EEA customers: right of withdrawal
If you are a consumer resident in the EU or EEA, entering into this contract for purposes outside your trade, business or profession, you have a statutory right of withdrawal in addition to the policy above.
Withdrawal period. You may withdraw from the contract within 14 days of the day you, or a third party you nominate, takes physical possession of the goods.
How to withdraw. Inform us by a clear statement, by email to hello@plainsightpress.co, of your decision to withdraw. You may use the model withdrawal form, but you are not obliged to. Sending your notice before the 14-day period expires is sufficient.
Returning the goods. You must send the goods back without undue delay and no later than 14 days from the day you notify us of withdrawal. You bear the direct cost of returning the goods.
Reimbursement. We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive the goods back or you supply proof that you have sent them, whichever is earlier. We use the same payment method you used originally, and this costs you nothing.
Diminished value. You are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Contact
Email: hello@plainsightpress.co Response time: within 1 business day
Last updated: 10 September 2026